What orders qualify for free shipping?
Only US addresses qualify for free shipping under 15 lbs. Unfortunately we're not able to offer this for International orders.
How long before my order is processed and shipped out?
When you place an order, we typically process and ship out your order in 1-2 business days if the requested items are in stock. Apexhairs.com are always working to meet or beat your expectations on delivery.
What is the status of my order?
When you place an order we will immediately send you the confirmation email with order number and order status link.Your order status will be available 48 hours after your order has been placed , by simply clicking on the "Order Status link" which you received in your order confirmation email.From there, you will be able to view information about your order.
Return Shipping Charges?
Return shipping charges are to be paid by the customer.For instance if you received your item with free shipping , upon exchange, the customer must pay to have the item reshipped , despite the price of the item.
Estimated Shipment Dates?
Estimated shipment dates are not guaranteed. Apexhairs.com will not be responsible for delays in delivery due to events beyond its control, including shortage of materials, labor strikes, transportation failures, terrorist act or threat, civil war, civil unrest or riot, fire, flood, earthquake, unusually sever weather, or serious accident, or acts of God, inability to fulfill customs requirements (for international orders) or licenses, or for inability to complete the order due to Product unavailability.
INSPECTION OF PRODUCT UPON RECEIPT
Buyer must examine the Products immediately upon receipt for any material non-conformances. If Buyer believes any Product does not materially conform, or is missing, Buyer must notify Apexhairs.com within thirty (24) hour via email sales@apexhairs.com from the date of delivery while providing written justification including any information concerning damaged Product (e.g. scan or .JPG image electronic photo via email ).
Enforcement
Apexhairs.com will work with all law enforcement agencies including the Secret Service and any other department to validate or help in preventing FRAUDULENT use of credit cards and or checks!
Orders with Different Bill To and Ship To Addresses?
Apexhairs.com require anyone who uses a different "Ship to" and "Bill To" address to send us a email on sales@apexhairs.com and attached a letter from credit card owner with signature and credit card number authorizing the transaction and a scan photo copy of both sides of credit card.After receiving satifictory proof of ownership for your credit card Apexhairs.com will ship the requested products to our customers.
Do I have to pay duties and taxes for orders shipping outside the United States?
Yes. When you place your order, you are responsible for paying for any assessed duties and taxes.
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